GDS Group

We equip senior leaders to deliver complex digital transformation projects at pace.

Sales Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 1993H1B No SponsorCompany SiteLinkedIn

Location

Maryland

Posted

34 days ago

Salary

$17 - $20 / hour

Bachelor DegreeEnglish

Job Description

• Provide direct sales support, training and assistance to users across the country through various methods • Communicate and coordinate with the account executives, sales management, and traffic teams to optimize efficiency • Log all reported issues via a ticketing system • Become a subject matter expert on all sales related systems • Maintain entries in various databases • Enter and maintain network orders received from advertisers • Monitor preempts and displaced spots • Monitor orders for correct coding and entry • Generate and distribute various reports • Assist with testing of new system version releases • Point of contact with vendor development and vendor support staff for software bugs and related issues • Some data entry and verification of data required • Other duties as assigned

Job Requirements

  • WideOrbit or OSi traffic experience is strongly encouraged
  • Broadcast TV or radio experience is a plus
  • Proven professional communication and organizational skills are essential
  • Must have a strong comprehension of MS Office Suite
  • Must be motivated and detailed-oriented
  • Must be dependable and have the ability to work various shifts
  • College degree in a related field preferred
  • Be able to work in a team environment and work well under pressure

Benefits

  • Participation in a retirement plan
  • Life and disability insurance
  • Health, dental, and vision plans
  • Flexible spending accounts
  • 15 paid vacation days
  • 2 paid personal days
  • 9 paid holidays
  • 40 hours of paid sick leave
  • Parental leave
  • Employee stock purchase plan

Related Job Pages

More Customer Support Jobs

Customer Support Associate

Jiko

Where safety meets innovation

Customer Support35 days ago
Full TimeRemoteTeam 51-200Since 2016H1B Sponsor

Customer Support Associate providing exceptional service at fintech company Jiko

Michigan
$55K - $75K / year

3290-Senior Customer Experience Specialist

Innovaccer

Two years in a row: Innovaccer Awarded Best in KLAS Data & Analytics Platforms Category.

Customer Support35 days ago
Full TimeRemoteTeam 1,001-5,000Since 2014H1B Sponsor

The Senior Customer Experience Specialist resolves pharmacy-related issues, supports the EQUIPP® platform, collaborates with stakeholders, and enhances quality performance.

ExcelSalesforceSQLZendesk
United States

Virtual Customer Entry Level Specialist

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Customer Support35 days ago
Full TimeRemote

We’re seeking a Remote Associate — a motivated individual ready to lead, learn, and grow into a leadership role. Work from wherever you’re most productive, gain mentorship from top leaders, and contribute to a rapidly expanding team. Lead and support our remote customer ser...

Customer Support
United States

Customer Service Remote Agent Entry Level

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Customer Support35 days ago
Full TimeRemote

Join Our Customer Service Leadership Team – Work From Home, Enjoy Flexibility, and Grow! Are you a passionate professional seeking a fulfilling career with flexibility and growth opportunities? We’re looking for dedicated individuals to join our customer service leadership te...

United States