Education Consultant

ConsultantConsultantFull TimeRemoteTeam 10,001+Since 1984H1B SponsorCompany Site LinkedIn

Location

United States

Posted

120 days ago

Salary

$68.5K - $95.7K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Serve as a subject matter expert for Microsoft EDU • Discover, analyze and identify customer requirements. • Monitor and track onboarding progress for customers, including premium onboarding and Co-Pilot services • Develop and monitor key metrics to drive engagement with Microsoft EDU, increasing retention and monitoring at risk customers • Work with the Technical Writer to maintain and improve the Help Center • Assist in scoping technical engagements. • Work with a team of technicians to provide support and troubleshooting. • Counsel customer and internal teams on Microsoft for Education configuration and deployment specifics. • Offer training and insight to Microsoft 365 EDU IT Admins on a wide variety of technologies, including MS 365, Co-Pilot, Office 365, Microsoft Teams focusing on the Office 365 A1, A3, and A5 licenses • Act as a contributing member on the Updates & Analysis Team. • Stay current on Microsoft 365 for EDU changes and modifications. • Work to support customers as needed if escalated from the support team.

Job Requirements

Bachelor’s Degree in Computer Science, Information Systems or related discipline.
3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
Familiarity with Microsoft 365 for EDU admin consoles.
An ability to balance and plan the short-term and long-term actions of a project.
Exceptional customer service orientation, skills, and relatability.
Strong documentation skills.
5 years managing Microsoft 365 for EDU in an Education institution, a plus.
Convey technical information and recommendations clearly and concisely, a plus.
Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
Security and HIPAA experience and understanding, a plus.
Create engaging presentations, a plus.
Excellent oral and written communication skills, a plus.
Experience using scripting tools such as PowerShell and other command line tools, a plus.
Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, is a plus.
Ability to travel up to 25%