• Manage successful implementation of HealthStream software products. • Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. • Responsible for ensuring resolution of project issues associated with successful implementation. • Maintain project documentation for key stake holders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation. • Mentor new and existing Implementation team members. • Develops implementation project plans and scope of work appropriate for each implementation project. • Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. • Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations • Understands and identifies software functionality to support client business objectives. • Coordinates all technical services including data transfer and installation between client and HealthStream. • Reviews hardware recommendations and coordinates software installation process. • Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments. • Ensures that an effective training program is planned and executed. • Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team. • Performs related duties as required in support of client service goals. • Assist Senior Management in the onboarding of Implementations teams • Responsible for the adherence to documented procedures for Implementations • Assist in the training of new Implementation staff, providing support whenever necessary • Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks • Manage projects, aligning business goals with software solutions to drive process improvements • Leverage technical and business acumen to communicate effectively with clients • Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets • Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new HealthStream software • Analyze and map data from existing systems to HealthStream databases • Perform data and business analysis and provide recommendations for data integrity and data normalization