• Lead the development and execution of the overall sales operations strategy, ensuring alignment with Sword Health's business objectives and sales goals. • Build a world-class team of operations professionals, investing in their growth and development to achieve world-class outcomes. • Oversee the management and optimization of the CRM system, ensuring data integrity and the effective use of sales tools and processes. • Drive the sales forecasting and planning process, collaborating with sales leadership to set accurate targets, quotas, and resource allocation. • Develop and maintain advanced sales reporting and dashboards, providing key insights into sales performance, pipeline health, and other critical metrics to senior leadership. • Optimize sales territories and resource allocation, using data-driven analysis to ensure balanced and effective coverage across markets. • Collaborate closely with marketing, finance, customer success, and other departments to ensure alignment and support for sales initiatives. • Lead strategic initiatives aimed at improving sales efficiency, process automation, and overall operational effectiveness. • Manage and mentor a high-performing Sales Operations team, fostering a culture of continuous improvement and excellence.