• Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations. • Drive technical root cause analysis and Reliability improvements: • collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores. • Summarize key learnings, clearly communicate action items, and ensure that technical and procedural improvements are followed through. • Own communications during incidents — deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and compose and publish customer-facing notifications that are accurate, timely, and empathetic. • Mentor and train peers in both incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response.