• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs. • Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues. • Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. • Understand and react to the competitive landscape. • Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability. • Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs. • Play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.