• Ability to create and document detailed business requirements, perform analysis, outlining problems, opportunities and solutions for the stakeholders • Author and update internal and external documentation, and formally initiate and deliver requirements and documentation • A strong understanding of the documentation development process, the software development process, and product lifecycles • Determine operational objectives by studying and documenting business functions; gathering information; evaluating output and formats • Improve systems by studying and documenting current state and business rules • Ability to partner with other team members and stakeholder across multiple business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with executive teams • Ability to communicate technical information to a non-technical audience and business information to a technical audience • Ability to successfully apply complex knowledge of fundamental concepts practices, and procedures of technical writing. • Construct workflow charts and diagrams; studying system capabilities; writing specifications • Translating stakeholder requests into formal requirements • Deliver high-quality business requirement documentation for business