• Work directly with customers and SimpliGov Professional Services team to define technical elements within the project scope and ensure technical feasibility of proposed solution • Support the internal technical support and Professional Service teams as required • Propose software solutions that meet customer’s requirements, ensuring they are technically viable and add value to the overall proposal • Creating & configuring customer workflows • Assisting with Single Sign-On and User Management API configuration process between SimpliGov and Customer technical teams • Assisting with the setup of non-standard integrations between SimpliGov & Customer technical teams • Configure customers analytics reports (PowerBI) based upon specifications provided • Troubleshoot problems reported by application users including but not limited to – email tracing/analysis, SAML 2.0 authentication, REST API usage, resource consumption, network tracing etc. • Assisting with completion of technical portions of related RFPs and compliance questionnaires • Analyze environmental reports and logs, identify deficiencies or improvements possible and prepare/execute project plans related to the previous • Maintaining internal SOPs and documentation/wiki’s relating to operations, how-to’s, FAQs, environments etc. • Provide limited support and troubleshooting issues for corporate users, such as drivers and settings of personal computers • Customer-facing support/troubleshooting calls when required • Perform other duties as needed or assigned