• Perform technical oversight, including on-site customer engagements • support customer and internal architectural discussions and requirements definition into the engineering organizations • Ability to produce written proposals, network engineering designs/documentation, as well as quoting the solutions • Be able to create, communicate and articulate the value of solutions to customers • Understand the customers current network, software applications and architecture • Work with both internal and external organizations to drive solutions for our customers • Consult with customers on best practices and how to incorporate Ciena’s technology into their networks • Serve as a customer-facing primary contact for advanced technical issues • Utilize Ciena’s design and modeling tools to model optical network architectures • Assist in the preparation of quotes, RFx's responses, and forecasts • Understand and assist customers in their API and software integration efforts • Manage and track customer requests and help coordinate sales activities • Assist Customer Product and Technology solution discussions and presentations • Support in the development of pricing strategies and incentives to win business • Lead the transition of customers from end-of life products to other Ciena solutions