• Own a portfolio of Fieldguide’s largest and most strategic accounts, responsible for the retention, growth, and success of each relationship across contracted practice areas • Serve as the primary executive-facing point of contact, building trusted advisor relationships with key stakeholders from senior managers to partners and firm executives • Drive strategic adoption and long-term engagement, ensuring customers fully realize the value of the platform and use it to meet evolving business goals • Run quarterly and annual Executive Business Reviews (EBRs) to align on goals, showcase outcomes, and secure continued alignment with client leadership • Collaborate with Account Management and Revenue teams to influence renewals, expansions, and referrals through strong usage trends and strategic alignment • Become a Fieldguide product expert, providing enablement, best practices, and roadmap alignment to drive adoption across frameworks and teams • Serve as the voice of the customer internally—partnering with Product, Engineering, and Support to escalate feedback and drive solution delivery • Own and exceed KPIs for Gross Revenue Retention, Net Retention, NPS, and contract pacing • Leverage customer insights to inform scalable playbooks and success frameworks, helping evolve how we support large, complex firms at scale