Develop, train, and scale AI models. All in one cloud.

Account Manager

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2022H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

127 days ago

Salary

$130K - $250K / year

2 yrs expEnglishCloud

Job Description

• Serve as the main point of contact for a portfolio of existing accounts. • Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. • Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). • Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. • Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. • Build account plans, forecasts, and growth strategies for each client. • Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. • Handle contract renewals, negotiation, and escalations. • Maintain accurate data in CRM (deal pipeline, account notes, forecasts) • Occasionally assist in onboarding or transitions of new clients within your portfolio. • Periodic travel to visit top customers or represent RunPod at key industry events.

Job Requirements

2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
Strong technical acumen with the confidence to engage both developers and executives
Strong relationship skills; ability to manage multiple stakeholders (technical and business).
Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
Comfortable analyzing usage data, spotting trends, and making recommendations based on that.
Excellent communication (verbal and written) and presentation skills.
Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
Self-starter and ability to take ownership of accounts end-to-end.
Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.
Successful completion of a background check

Benefits

Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents.
Flexible PTO- take the time you need to recharge
Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
$1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace