• Manage daily client service needs for a designated book of business. • Participate in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering. • Manage a renewal book of business, including creation of submissions and supporting the placement process. • Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE. • Work with Associate Account manager or 3rd party vendor to issue documents as required. • Update the system of record to properly reflect conversations, communications and policy documentation. • Responsible for setting up the policy in the system of record to properly reflect all pertinent information for billing. • Handle contract reviews that are not complex in nature.