• Lead and directly manage the team of operational managers (Support, Engagement, Platform Education, PMO) • Provide strategic direction, performance feedback, and career development support to team leads and their direct reports • Coordinate priorities across teams to ensure alignment with OneForma’s platform goals and annual operations plan • Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring communication flow • Foster a culture of accountability, clarity, and professional growth across all direct-reporting managers • Coach managers on communication, delegation, and strategic thinking • Own operational performance tracking and reporting across assigned teams • Partner with Data and Analytics to extract actionable insights from user, project, and support data • Establish clear metrics and KPIs for each function (Support resolution rates, Engagement metrics, PMO delivery timelines, Education completion, etc.) • Serve as the operational connector between internal stakeholders within OneForma Operations • Ensure smooth coordination of initiatives and timely communication Collaborate between PMO, Engagement, Support + Product, Engineering to push those priorities forward • Identify process inefficiencies and lead continuous improvement initiatives across operations • Implement systems and tools that improve information flow, reporting consistency, and team coordination • Support the VP of Operations in executing new strategic programs