TeamLogic IT

Your Technology Advisor

IT Support Specialist

IT SupportIT SupportFull Time Remote SeniorTeam 1,001-5,000Since 2004H1B SponsorCompany Site LinkedIn

Location

United States

Posted

135 days ago

Salary

$25 / hour

Seniority

Senior

High SchoolEnglishCyber Security

Job Description

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system). • Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration. • Document all work clearly and thoroughly within the ticketing system. • Escalate issues as needed with complete and accurate documentation. • Provide an exceptional customer service experience at every interaction. • Proactively follow up on open issues to ensure timely resolution. • Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

Job Requirements

Comfortable working remotely in a focused and professional environment.
Excellent verbal communication and active listening skills.
High degree of personal accountability and integrity.
Ability to manage time effectively and remain productive without constant supervision.
Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step.
Willingness to learn new technologies and follow established processes.
Previous experience in a help desk, call center, or customer support role (preferred but not required).
Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts (preferred but not required).
Familiarity with ticketing systems or remote management tools (preferred but not required).
CompTIA A+, Network+, or similar certifications (or actively pursuing) (preferred but not required).