• Complete implementation and setup steps for newly signed customers within our product • Interpret customer agreements to set up the implementation process • Work closely with the development team on setting up technical integrations and configurations as needed • Create documentation and training materials to provide support for customers and product end users • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals • Respond to customer queries in a timely and accurate way, via phone, email, or chat • Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions • Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines • Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations • Effectively work with other departments to meet or exceed customers’ expectations • Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer • Drive internal business owners to thoughtful and timely resolution and responses • Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations