EdVisorly
The AI Transfer Platform
Senior Director of Customer Success
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
132 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Lead, coach, and grow a high-performing Partnership Success team with clear goals, metrics, and accountability.
• Define and execute strategies that align partner success with company growth objectives.
• Build scalable processes and best practices that enhance efficiency, consistency, and partner outcomes.
• Drive strategies that expand, renew, and grow EdVisorly’s higher education partnerships.
• Partner with cross-functional teams to optimize forecasting, pricing, and operational execution.
• Analyze performance data to identify opportunities, inform strategy, and report impact to leadership.
• Build and maintain trusted relationships with senior university leaders to ensure adoption, engagement, and measurable results.
• Personally manage key strategic accounts while guiding your team to deliver excellence across the portfolio.
• Use data-driven insights to tell compelling stories, demonstrate value, and influence institutional decision-making.
Job Requirements
- 8–12+ years of experience in customer success, partnerships, or account management — ideally in EdTech.
- You’ve successfully managed and scaled teams of client-facing professionals.
- You have a track record of driving renewals, upsells, and partner satisfaction across a portfolio.
- You bring executive presence and can confidently influence senior university leaders.
- You’re both strategic and analytical — skilled at turning insights into action.
- You’ve worked in higher education, enrollment management, or SaaS environments.
- You’re highly adaptable, thrive in fast-paced environments, and love leading with purpose.
- You’re open to travel (up to 45%) and are based near a major travel hub.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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