EdVisorly

The AI Transfer Platform

Senior Director of Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

132 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglish

Job Description

• Lead, coach, and grow a high-performing Partnership Success team with clear goals, metrics, and accountability. • Define and execute strategies that align partner success with company growth objectives. • Build scalable processes and best practices that enhance efficiency, consistency, and partner outcomes. • Drive strategies that expand, renew, and grow EdVisorly’s higher education partnerships. • Partner with cross-functional teams to optimize forecasting, pricing, and operational execution. • Analyze performance data to identify opportunities, inform strategy, and report impact to leadership. • Build and maintain trusted relationships with senior university leaders to ensure adoption, engagement, and measurable results. • Personally manage key strategic accounts while guiding your team to deliver excellence across the portfolio. • Use data-driven insights to tell compelling stories, demonstrate value, and influence institutional decision-making.

Job Requirements

  • 8–12+ years of experience in customer success, partnerships, or account management — ideally in EdTech.
  • You’ve successfully managed and scaled teams of client-facing professionals.
  • You have a track record of driving renewals, upsells, and partner satisfaction across a portfolio.
  • You bring executive presence and can confidently influence senior university leaders.
  • You’re both strategic and analytical — skilled at turning insights into action.
  • You’ve worked in higher education, enrollment management, or SaaS environments.
  • You’re highly adaptable, thrive in fast-paced environments, and love leading with purpose.
  • You’re open to travel (up to 45%) and are based near a major travel hub.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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