Secure, flexible, and scalable wallet infrastructure

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50Since 2022H1B SponsorCompany Site LinkedIn

Location

United States

Posted

129 days ago

Salary

Not specified

2 yrs expEnglishReactReact NativeSwitchingType Script

Job Description

• Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations • Debug integrations across a variety of platforms and languages • Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution • Support customers in setting up and verifying integrations, including configuration, auth flows, and signing • Create and maintain example code, troubleshooting guides, and internal playbooks • Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs • Partner with Product and Engineering to relay feedback and insights from the field • Help improve internal tools and processes to scale our technical support function

Job Requirements

2–6 years of experience in a technical support, solutions engineering, or software engineering role
Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
Clear, empathetic written and verbal communication
Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching

Benefits

Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)
Paid parental leave
Unlimited PTO (and we will force you to take time off!)
$3,000/yr learning and development budget to attend industry conferences
Multiple team offsites per year
Macbook Pro laptop
Lunch stipend