• Verify insurance and benefits to ensure timely financial clearance and accurate coverage documentation. • Manage prior authorizations and maintain complete billing documentation before services are rendered. • Serve as the main point of contact for client financial readiness and ongoing insurance support. • Monitor claim submissions and resolve denials, rejections, or pre-submission issues promptly. • Collaborate with Client Services, Clinical, and Operations teams to support scheduling and session readiness. • Provide responsive, accurate assistance to clients and internal partners on insurance and billing matters. • Identify and resolve workflow delays, ensuring next steps are clearly documented and completed. • Maintain thorough documentation and escalate complex payer or compliance issues as needed. • Ensure all work complies with company policies, HIPAA, and applicable regulations.