• Engage with potential customers to identify their insurance needs and provide appropriate solutions. • Manage inbound and outbound sales calls while maintaining a high level of customer satisfaction. • Process policy renewals, changes, and claims inquiries efficiently. • Utilize CRM software to track customer interactions and sales activities. • Educate customers on coverage options and benefits to enhance their understanding of products. • Collaborate with the team to achieve sales targets and improve customer experience. • Handle customer complaints with professionalism and resolve issues promptly. • Stay updated on industry trends and Allstate products to provide accurate information.