• Provides basic troubleshooting and recommend solutions • Data Entry - enters data into various database applications • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents • Communicates effectively as part of team approach with other departments in servicing customers • Provides customer service activities such as responding to emails and phone calls • Provides exceptional customer service and call handling in a customer centric environment • Safeguards confidential customer information • May provide peer training to co-workers job shadowing support as assigned in area of responsibility • Willing to support any program within the department as assigned • Other duties as assigned