Serving the tri-state area with quality contract and permanent staffing professionals

Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 1994H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

136 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishFrenchGerman

Job Description

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed • Provide exceptional customer support for our global clients • Educate and advise customers on standards, tips, and solutions on using SmartRecruiters • Drive high levels of customer satisfaction • Identify, test, and call out technical issues • Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful • Get involved and lead various projects in the support and services domain • Be an ambassador for SmartRecruiters and its culture

Job Requirements

Bachelor's degree or at least 2 years relevant work experience
Ability to interact and communicate professionally and confidently with a diverse customer base
Customer support/call center experience, preferably in the Enterprise SAAS space
Excellent computer skills; must have a high degree of accuracy in both spelling and grammar
Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
A passion for technology and a drive to change the world
Positive, energetic, with a can-do attitude
Excellent English skills a must
Fluent French and/or German a plus