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Tier 1 Service Desk Engineer

EngineerEngineerFull TimeRemoteTeam 51-200Since 2003H1B No SponsorCompany Site LinkedIn

Location

Pennsylvania

Posted

129 days ago

Salary

Not specified

High SchoolEnglishCloud

Job Description

• Provide end-user technical support to all clients via phone and email. • Troubleshoot a wide variety of technical issues. • Perform basic system administration functions such as user creation and password resets. • Escalate issues quickly and efficiently in accordance with Tech Impact SLAs. • Provide proactive maintenance on client workstations as directed. • Respond to customer issues and challenges without manager supervision. • Maintain strong customer service skills when dealing with clients. • Advise Account Management of client support or recurring technical issues.

Job Requirements

Excellent customer service skills.
Excellent troubleshooting techniques.
Excellent communication skills, including the ability to translate technical information to non-technical users.
Effective analytical and creative problem-solving skills.
Strong organizational skills and keen attention to detail.
Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines.
Experience in cloud-based technology such as Office 365 is a plus.
Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
Must have access to a car at short notice, depending on location.
Sense of humor.

Benefits

We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
Paid Time Off - 15 days accrued in the first year.
11 Paid Holidays.
IRA Matches up to 3% of gross salary.
Employer-paid life insurance benefit.
We offer both Remote and Hybrid positions.
Our organization allows everyone to learn and grow to make a difference.