• Act as the client advocate and ensure that client’s are receiving a positive digital employee experience • Execute the client experience and sales strategies on a day-to-day basis • Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor • Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment • Interact with the Engineering team for appropriate support • Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities • Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients • Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events • Manage the sales cycle for product and service opportunities within the existing client base • Achieve inside sales quotas and goals by maintaining a solid continuous pipeline • Deliver and regularly report on client health status and revenue forecasts • Maintain all client documentation and CRM information • Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized