• Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business • Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed • Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing) • Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners • Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize • Help identifying new potential partner leads and pass these leads on for further follow up • Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer • Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio