Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 21st Healthiest Employer in America (2023) Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024) The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting Premier is looking for smart, agile individuals to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1996H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

38 days ago

Salary

$90K - $150K / year

High School5 yrs expEnglish

Job Description

• The Implementation Manager is a leader who motivates and manages the team that installs Premier products • Coordinates internal services dependencies and customer dependencies to ensure that a customer implementation is successful • Facilitates communication between the client and internal team • Manages issues and is responsible for final decisions related to project success • Determines resource allocation and defines project plans • Provides member support by answering questions and troubleshooting issues about data accuracy • Identifies problems and resolutions, manages change throughout the projects • Coordinates regular client meetings and training sessions • Escalates and prioritizes important technological issues on behalf of the client to facilitate resolution

Job Requirements

5 or more years of relevant experience in the healthcare industry
Ability to troubleshoot technical issues and own their resolutions
Ability to manage multiple client relationships simultaneously
Ability to interact well with customers / strong customer support ethic
Ability to effectively communicate complex problems internally and externally
Proven success in information systems implementation and support
Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.)
Prior experience implementing products with AI-driven models
Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle
Clinical experience (RN, MA, etc.) a plus
Bachelor’s Degree