• Manage a portfolio of customers directly. Build deep relationships with technical and business stakeholders. • Analyze usage patterns and create custom LLM optimization strategies for each customer. • Guide customers on model selection, routing strategies, and cost/quality/performance tradeoffs. • Stay ahead of the LLM landscape and educate customers on emerging capabilities and providers. • Navigate technical discussions with engineering teams and strategic conversations with business stakeholders, including C-level executives. • Build CS foundation from scratch—define strategy, metrics (NRR, GRR, CSAT), customer segmentation, and scalable playbooks for onboarding, adoption, expansion, and renewals. • Set up the CS tech stack and operational workflows. Establish early warning systems and health scoring. • Partner with Sales on account transitions and expansion plays; collaborate with Product and Engineering to represent customer feedback and influence roadmap. • Advocate for customer needs with Product and Engineering teams and influence the roadmap based on customer insights.