• Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market • Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) • Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process • Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business • Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle • Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way • Maintain and report an accurate forecast for all renewals in your portfolio • Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate