• Develop and maintain strong relationships with provider groups, ensuring high levels of satisfaction and long-term retention • Guide new clients through the onboarding process, ensuring a seamless and effective implementation of Flagler’s platform and services • Create and present monthly reports to clients that demonstrate Flagler’s impact on their operations, showcasing measurable outcomes and growth • Collect and relay client feedback to Flagler’s leadership team, contributing to the ongoing improvement of our services and platform • Work closely with the sales, technical, and business operations teams to ensure a smooth and cohesive customer journey from onboarding to ongoing support • Respond promptly to client inquiries and resolve any ad hoc clinic or patient issues, ensuring a positive and seamless experience for all stakeholders • Identify, implement, and automate workflows with the Operations and Technical teams based on customer and internal needs