• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment. • Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. • Engage ExtraHop end-users to provide targeted assistance and enablement. • Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training. • Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop. • Assess and document customer health and maturity levels to improve customer engagement strategy. • Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community. • Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities. • Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations. • Champion customer needs and opportunities for product enhancement with ExtraHop development teams. • Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations. • Promote customers' use of our community platform and self-service capabilities. • Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. • Recognize organic opportunities for expansion/growth and engage the Sales team to pursue. • Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers. • Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.