• Step in to quarterback challenging customer situations, earning trust from both your team and senior stakeholders. • Implement operating cadences and take full ownership of the team’s KPIs and forecasting accuracy. • Identify and lead your first process improvement initiatives, strengthening team consistency and predictability. • Guide the team through high-stakes renewals with confident, predictable forecasting. • Elevate executive-level storytelling and commercial readiness across the team’s largest accounts, ensuring consistent, confident representation in board or C-suite conversations. • Launch new playbooks and standardized motions that improve adoption, expansion sourcing, and customer engagement. • Strengthen collaboration with Product, Support, and Professional Services to align on rollout priorities and success metrics. • Refine and scale the product-deployment motion, ensuring consistent rollout success across all portfolios. • Establish repeatable executive engagement programs owned by the team, maintaining strong coverage and strategic alignment. • Standardize core CS processes and playbooks across the org, supported by data-driven performance insights. • Be recognized as a key voice in evolving Customer Success operations and influencing cross-functional strategy.