• Lead the design and implementation of enablement programs that empower customer-facing teams to deliver high-quality service and brand-aligned experiences • Partner with Sales, Marketing, Operations, and Product to align tools, processes, and messaging across the customer journey • Collaborate with senior leadership to translate business goals into customer success strategies that drive loyalty and retention • Serve as a key advisor on customer-centric best practices, fostering a culture of learning, ownership, and continuous improvement • Develop and deliver training initiatives focused on communication, problem-solving, and operational excellence • Coach team leaders and managers to improve performance, consistency, and customer empathy across all touchpoints • Build resource libraries, playbooks, and onboarding frameworks that reinforce NOBL’s service standards and workflows • Partner with Operations and Technology to identify workflow inefficiencies and implement solutions that enhance team efficiency and scalability