• Own gross revenue retention (GRR) across your portfolio, with strong influence over net revenue retention (NRR) and strategic expansion within global A&D accounts • Define and execute a customer success strategy aligned with long-cycle aerospace programs, engineering milestones, and CoLab’s broader expansion motion • Lead executive engagement, stakeholder mapping, and success planning to drive measurable business outcomes • Conduct executive-level business reviews that connect CoLab adoption to quantifiable impact such as reduced engineering change cycles, improved program velocity, or supplier collaboration efficiency • Translate customer insights, usage data, and feedback into actionable strategies that accelerate time-to-value and showcase ROI • Partner cross-functionally with Sales, Product, and Solutions Engineering to deliver adoption outcomes, manage risk, and uncover new growth opportunities • Coach customer champions to build internal advocacy and communicate success stories that drive organizational buy-in and expansion • Lead customers through change management and workflow optimization, helping them embed CoLab into critical engineering and manufacturing processes • Identify risk signals early, define mitigation plans, and escalate with urgency when required • Contribute to the evolution of CoLab’s Customer Success playbooks and frameworks, raising the standard for strategic execution and operational excellence across the team • Act as a cross-functional leader, modeling accountability, ownership, and clarity in a fast-paced, scaling environment