• Respond to incoming customer and prospect inquiries specific to our Testing services. • Ensure that customer needs are met by collaborating with internal teams, such as the Laboratory, Order Processing, Sales, and subject matter experts, to deliver requested information. • Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high-level of service. • Work closely with internal and external cross-functional leaders within the Lab, Sales, Support teams. • Assist Sales in providing customer quotations and proposals.