Almedia

Freecash.com, owned by Almedia, helps you to advertise your app or digital products to a highly engaging target group.

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

138 days ago

Salary

$145K - $175K / year

English

Job Description

• Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns. • Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success. • Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact. • Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly. • Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia. • Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.

Job Requirements

  • Experience in client success, account management, or business development within digital advertising, gaming, or app industries.
  • Strong negotiation skills and the ability to make data-informed decisions.
  • Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions.
  • Problem-Solving: You’re proactive, always seeking creative solutions for both clients and the company.
  • Strong Communication: You build relationships easily and convey complex ideas clearly.
  • Team Player: You value collaboration and respect different perspectives.
  • Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow.
  • Client-Focused Passion: You’re committed to delivering high-quality service and driving client success.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Stock options
  • Equipment allowances

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