**Job Description** - Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract - Understanding contract details and managing to in-scope requirements - Managing all applicable technical and functional aspects of engagements - Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary - On-boarding customers into the ticketing system - Documenting and managing decisions, actions, and issues throughout the project lifecycle - Defining, documenting, and managing risks from identification through mitigation - Coordinating and facilitating the following processes per Client guidelines: o Build Sheet Management o Change Management o Escalation Management ** - Delivering project and customer status as defined by Client Leadership - Facilitating and / or participate in internal meetings and reviews as required - Managing, tracking, and reporting on incidents, service requests, and ticket aging