• Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction. • Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis. • Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities. • Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data. • Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools. • Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes. • Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies. • Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company. • Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs. • Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage.