• Lead system and training excellence at scale by coaching and developing teams while driving accountability across logistics operations. • Own the design and execution of logistics training strategies , including Train‑the‑Trainer programs that enable sustainable knowledge transfer. • Act as the systems and process authority for WMS‑driven operations, supporting end users and resolving system and workflow challenges. • Partner cross‑functionally with IT and business leaders to support system rollouts, testing, go‑live events, and post‑implementation stabilization. • Translate data into action by tracking KPIs, analyzing performance trends, and recommending improvements that drive measurable results. • Champion continuous improvement initiatives that streamline workflows, close performance gaps, and standardize best practices across locations. • Create and maintain operational documentation including SOPs, work instructions, training tools, and system reference materials. • Manage complex implementations and priorities , balancing timelines, milestones, and resources to support site launches and growth. • Ensure operational readiness and compliance by maintaining accurate documentation, training adherence, and system readiness. • Deliver a strong customer‑focused approach through proactive problem‑solving, follow‑through, and resolution in high‑volume environments.