• Lead and execute custom integration projects, custom IVR design and configuration, and conversational AI chat and voice projects for enterprise customers. • Collaborate with customers, sales teams, and solution architects to understand customer requirements and design custom integration solutions. • Work closely with developers to develop and implement custom integration projects using APIs, SDKs, and other relevant technologies. • Perform integration testing to ensure the seamless integration of 8x8's communication platform with customer systems, applications, and databases. • Troubleshoot and resolve any issues that arise during the integration process. • Provide ongoing support and maintenance for deployed custom integrations. • Work closely with customers to design and configure custom IVR systems aligning with their business needs. Develop IVR call flows, prompts, and menus using 8x8's IVR configuration tools. Conduct testing to ensure the IVR system functions correctly, meets customer requirements, and provides a seamless caller experience. • Collaborate with customers to design innovative, user-focused conversational interfaces including planning and leading workshops, design reviews, showcases, and other types of meetings to align and communicate information. • Drive solutions from design workshop to production, from conception to prototype to production-level experience. • Act as the primary technical point of contact for customers during the customization delivery process, providing regular updates on project status and addressing any concerns or issues. • Conduct customer training sessions to educate them on the features and functionality of the custom solutions.