• Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products. • Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users. • Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status. • Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service. • Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection. • Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed. • Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers long-term investments. • Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance. • Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment. • Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures. • Stay Professional: Submit accurate expense reports in accordance with company policies.