• Solutions leader on projects, recommending solutions and configurations to meet customers' holistic business needs • Own solution design from discovery through validation, ensuring alignment with business objectives • Document workflows supported by base product, required process changes, and necessary gaps (core vs. custom) • Assess customer configurations/processes, evaluate impacts of design options, and recommend optimal solutions • Design key workflows for multi-product and multi-system integrations from MVP through full operationalization • Supports Sales Engineering with customer discovery sessions to gain understanding of business requirements and gather scope elements specific to the implementation • Work closely with Sales Engineering for pre-sales scoping and solutioning • Describe our approach, process and timing for any custom software development and solution integrations • Formulate implementation estimates based on required resources and projected timelines • Present the value of our services, communicating the implementation journey, and clarifying scope/value of the overall solution • Assist with client objection handling, credential our team, and assure clients our expertise will guide them to success • Guide customers toward best practices, constructively challenging assumptions when necessary and help customers understand how solutions will affect their workflows • Identify issues, provide options, and recommend solutions with clear justification • Deliver workshops of Operative products that showcase business value • Collaborate with customers on training, solution validation and testing processes • Work with Solutions team to manage customer feedback and issues, aligning with Product and Engineering to resolve • Provide go-live and post-go-live consultative support on system functionality and workflow changes • Work closely with PMO, understand/review project timeline and adhere to project due dates • Work alongside PMO to establish and maintain executive relationships, serving as trusted advisor throughout project lifecycle • Facilitate decision-making on requirements, priorities, obstacles, and change management • Collaborate with PMO to proactively identify and escalate project risks before they impact outcomes • Navigate difficult conversations with confidence, addressing scope changes, resource constraints, and competing priorities • Provide supervision and guidance to Solutions Consultants and Customer Support teams • Contribute to knowledge sharing across Solutions Architects and whole Solutions team • Lead/assist on internal process improvement projects