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Field Service Engineer

Field EngineerField EngineerFull TimeRemoteTeam 10,001+Since 1913H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

143 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Perform preventive maintenance (PM) and basic service on our systems • Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification • Basic troubleshooting on-site using Digital Voltmeter (DVM) • Qualify the instrument after service repair by executing operational and performance protocols including running verifications • Makes travel arrangements and generates individual expense reports • Secure customer’s acceptance of the preventive maintenance or repair • Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection • Attend certified Rigaku product training in Rigaku factory • Communicate and work closely with service/support centers

Job Requirements

B.S. Degree or equivalent experience
Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment
Working knowledge of MS Office
Basic understanding of network interfacing
Valid Driver’s license
Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems
Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology
Strong organizational and prioritizing skills
Ability to work independently yet has a team focus
Must be responsive and reliable
Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel
Occasional lifting of up to 50 pounds
Able to manipulate small hand tools.