• Active progression through Field Service Engineer onboarding and development plan including basic product service and maintenance training, CRM System and documentation training, customer skills training, and other select technical topics and company/department processes. • Perform electrical and mechanical assemblies using schematics and mechanical drawings. • Troubleshoot, repair, and maintain all range of HighRes devices, systems, and automation platforms. • Able to troubleshoot and diagnose electrical issues – DC and AC voltages. • Adhere to all safety protocols. • Deployment and calibration of robotic systems at customer sites. • Learn and practice techniques for rapid response to customer support requests; initiating troubleshooting and triage of customer-reported product issues. • Complete accurate and timely documentation of support case issues, activities, and resolution. • Communication with internal departments to report quality issues and defects. • Complete on-the-job training with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites.