• Provide pre-sales and post-sales technical support for SCADA and control products. • Assist clients and sales teams in understanding product capabilities and applications. • Conduct site visits to assess client needs and provide customized solutions. • Develop and deliver product demonstrations and presentations. • Collaborate with product development teams to enhance product features and capabilities. • Gather and analyze customer feedback to drive product improvements. • Participate in product testing and validation to ensure high-quality performance. • Provide input on product roadmaps and development priorities. • Develop and deliver training programs for clients and internal teams on SCADA and control products. • Create and maintain technical documentation, including user manuals, installation guides, and troubleshooting procedures. • Conduct webinars and workshops to educate clients on best practices and new features. • Analyze product data to identify trends and recommend improvements. • Generate regular performance reports for clients and internal stakeholders. • Implement data-driven strategies to optimize system reliability and efficiency.