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FNOL Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 1988H1B No SponsorCompany Site LinkedIn

Location

California + 4 more

Posted

143 days ago

Salary

$12 - $14 / hour

High School0.5 yrs expEnglish

Job Description

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL • Communicate effectively while entering data accurately into a customized database • Report underground damage to locate companies when applicable • Provide outstanding service to customer representatives • Analyze photos and map the correct location

Job Requirements

6 months to 1-year previous customer service call center experience required
Ability to type a minimum of 55 wpm, error free; a typing test will be required
Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
Advanced phone and verbal communication skills
Active listening skills
Excellent written communication skills
Excellent reading skills; must be able to read and follow a script
Must be able to analyze and interpret photos to determine damage
Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Benefits

Paid time off PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
CMR pays $50/month towards your internet service cost
CMR offers a full menu of benefits including a matched 401k