Reedsy
A community of 1,000,000 authors and publishing professionals. We help authors create and market the best indie books 🤓
Customer Happiness Manager
Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
147 days ago
Salary
$25K - $45K / year
Seniority
Senior
5 yrs expEnglish
Job Description
• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).
Job Requirements
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
- Availability to work every other weekend.
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat
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