• Operational daily management of telecommunications including Customer inventory, Order management, and Contract management and administration • Troubleshooting with customers and carriers for quick resolution of trouble tickets • Escalating billing issues • Project coordination of customer moves, adds, changes, and disconnect orders • Voice and data migrations • Maintain positive customer and internal relationships • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion