• Serve as the primary point of contact for client phone support and incoming support tickets. • Respond to client inquiries with professionalism, empathy, and a strong sense of urgency. • Investigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting. • Monitor and review daily reports including fraud activity and card inventory. • Escalate critical issues promptly to internal teams and follow through to resolution. • Document client interactions and resolutions accurately in the support system. • Collaborate with internal departments to ensure client satisfaction and issue resolution. • Continuously look for ways to improve the client support experience. • Operate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs.