• Serve as the primary post-sales contact for customers using or onboarding to company’s cloud database management system (LookinBody Web) • Proactively reach out to clients who have not completed LB Web setup to offer guidance and walkthroughs • Conduct LB Web tutorials and live walkthroughs via Zoom or phone to help clients maximize platform value • Perform LB Web retention calls to understand why clients did not activate or continue usage, and collect meaningful feedback • Document and escalate any platform issues or feedback to the Product and Development team • Support the general Customer Experience team as needed, including: • Managing assigned accounts • Conducting Q&A training sessions • Organizing documentation for Key Accounts (Health/Wellness, Medical, Academic) • Assisting with trade-ins and device-related logistics • Maintain accurate records of all interactions and customer data using CRM tools (Zoho) • Identify upsell opportunities related to LB Web and share them with the Sales team • Stay up-to-date on all campaigns, new features, and platform updates related to LB Web