Michael Baker International

We Make a Difference

Salesforce CRM System Analyst

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

38 days ago

Salary

$140K - $160K / year

Bachelor Degree5 yrs expEnglishCloudERPOracleOracle ERPSOAP

Job Description

• Configure and maintain Salesforce Sales Cloud features including accounts, contacts, leads, opportunities, and forecasting. • Assist in implementing proposal management workflows, approval processes, and automation using Salesforce tools. • Support user administration, security settings, and sharing rules. • Gather and document business requirements for CRM enhancements and new features. • Translate business needs into functional specifications and collaborate with developers for technical implementation. • Conduct impact analysis and ensure alignment with CRM best practices. • Contribute to the process, data migration, and system integration related to Mergers Acquisitions (M&As). • Support integrations between Salesforce and enterprise systems (Oracle ERP, Deltek, Outlook/Exchange, etc.). • Assist with data migration, cleansing, and maintaining data quality standards. • Work with middleware tools and APIs for basic integration troubleshooting. • Build and maintain dashboards and reports for pipeline, forecasting, and sales performance. • Collaborate with BI teams to ensure Salesforce data is available for enterprise analytics platforms like Power BI. • Provide day-to-day support for Salesforce users and resolve functional/technical issues based on the incident priority & criticality. • Assist in user training and documentation for new features and processes, as necessary.

Job Requirements

  • 5-7 years of experience with Salesforce Sales Cloud (other applications nice to have) in a techno-functional role.
  • Hands-on experience in configuring Salesforce functionality, objects, workflows, validation rules, and reports.
  • Good understanding of integrations (REST/SOAP APIs, middleware tools) and data management/migration activities/tools.
  • Good knowledge of core CRM processes: accounts, contacts, leads, opportunities, and forecasting.
  • Ability to work with cross-functional teams and communicate effectively with business and technical stakeholders.

Benefits

  • Medical, dental, vision insurance
  • 401k Retirement Plan
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life, AD&D, short-term, and long-term disability
  • Professional and personal development
  • Generous paid time off
  • Commuter and wellness benefits

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