• Own the quarterly eNPS process, moving beyond simple reporting to present and execute real strategies that improve team health and retention. • Lead the end-to-end planning of our company outings and annual retreat. • Oversee the coordination of travel and lodging for quarterly team meetings. • Polish the onboarding and offboarding process to remove friction and ensure a high-level experience. • Move us away from stale check-ins and toward a modern, data-driven review cycle that prioritizes timeliness and actual career development. • Partner with our outsourced IT team to coordinate equipment logistics and manage essential access, including employee logins and LastPass. • Mentor and manage our internal HR and recruiting team, setting the bar for speed and accuracy. • Act as a strategic right-hand to our department leaders, helping them navigate team dynamics, workload, and professional growth. • Map individual and team performance metrics directly to company revenue and profitability. • Oversee payroll, benefits, and multi-state tax compliance, while analyzing labor costs to keep us on track with our targets. • Lead our recruitment function to bring in elite talent while significantly reducing the time it takes to hire. • Optimize the screening process so senior leaders only spend time with the highest-quality candidates. • Create a recruitment brand that attracts A-Players who are motivated by high-performance cultures.